Here’s what you will see: 

Preparing for Shipment: This means we’re currently processing and packing the goodies for your pet. You’ll receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information. 

Shipped: Your order has left our warehouse. Within 24 to 48 hours, you will also see a link to track your package. 

Delivered: Your order has arrived! Orders are delivered 7 days a week before 10 p.m.

A message about current events: Our teams are focused on serving as many pet parents as possible, and due to high demand for essentials, including medication, we’re temporarily not able to change existing orders.

If your order hasn't shipped yet, you can cancel it from your account. Go to Orders, click on the order you want to cancel, and click the "Cancel This Order" link.  

If you need help canceling your order, please send us a message with your order number. We will resolve it as quickly as possible so that your experience is simple and worry-free. If we have already processed your order, we may not be able to cancel it.

Most customers can expect to receive their food and supplies within 7 to 10 days. Orders that require prescription approval or personalization may take longer to ship.

All items purchased from minpetpet.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.

To place an order, make sure you are logged in to your Minpetpet account or create a new account.  

Next, search for the items you would like to order. Use the search bar at the top of the page to search for products. Or, click “Shop by Pet” to browse different categories. Click on a product to see more details. To add the product to your cart, click on the button that says “Add to Cart.” 

After you add something to your cart, you can keep shopping or check out. To check out, click on the  that says “Submit” While you’re shopping. 

On the checkout page, add or select your shipping address. Then select your payment method. Before you place your order, review the items in your cart. Any discounts or promotions will be reflected in your Order Total. When you’re ready, click the orange button that says “Place Order.” We’ll send you an email confirming your order. 

Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!

We accept PayPal and Third-party Paypal payment.

Applying a coupon code is simple! At Checkout, simply type the code into the box that says “Please Enter The Coupon Code.” Then, click the button that says “Apply.” All coupon codes can only be used once.